Privacy Policy

1. Introduction

MAG Grading Sdn. Bhd. ("we", "us", or "our") is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

We may collect the following types of personal data:

• Contact Information: Name, email address, phone number, and shipping address
• Transaction Information: Details of submissions, payment information, and order history
• Card Information: Details about cards submitted for grading
• Technical Data: IP address, browser type, and device information when accessing our website

3. How We Use Your Information

Your personal data is used for:

• Processing and fulfilling your grading submissions
• Communicating with you about your orders and services
• Providing customer support
• Improving our services and website functionality
• Complying with legal obligations
• Sending promotional communications (with your consent)

4. Disclosure of Information

We may share your personal data with:

• Service Providers: Courier companies, payment processors, and IT service providers
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In connection with any merger or acquisition

We do not sell your personal data to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encrypted data transmission, secure servers, and restricted access to personal information.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws. Transaction records are kept for a minimum of 7 years for tax and audit purposes.

7. Your Rights Under PDPA

Under the Personal Data Protection Act 2010, you have the right to:

• Access: Request access to your personal data held by us
• Correction: Request correction of inaccurate or incomplete personal data
• Withdrawal: Withdraw consent for processing of your personal data
• Complaint: Lodge a complaint with the Personal Data Protection Commissioner

To exercise these rights, please contact us at support@maggrading.com.

8. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience. You can configure your browser settings to refuse cookies, but this may affect certain features of our website.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: