Terms of Service

1. Agreement to Terms

By accessing or using the services of MA Analytics Sdn. Bhd. ("MAG", "we", "us", or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services Description

MAG provides professional trading card authentication and grading services. We examine, grade, and encapsulate trading cards submitted by customers according to our published grading standards.

3. Submission Process

• All submissions must follow our packing and drop-off guidelines
• After payment, cards must be securely packed and delivered to us by one of the channels we offer: dropped off in person or posted to our collection partner (A-9, 2, Jalan BK 5A/2D, Kinrara Niaga, 47180 Puchong, Selangor), or handed over at a MAG event booth
• You are responsible for the cards until our collection partner accepts the submission
• We reserve the right to refuse any submission that does not meet our requirements

4. Pricing and Payment

• The grading fee is RM79 per card. A separate 4% platform fee is charged on top, calculated on the grading subtotal for the order.
• The platform fee is not a tax and is non-refundable; MAG retains it when an order is cancelled or refunded.
• The complete subtotal, platform fee, and total are shown before you pay. Return shipping, if selected, is separate.
• Payment is due upon submission creation
• We accept payment methods as displayed on our website
• If our price changes, the price shown at the time you pay applies to that submission.

5. Turnaround Time

Our standard turnaround time is 3–4 weeks from the date we receive and log your submission. This does not include return shipping time. Turnaround times are estimates and may vary based on submission volume and other factors.

6. Grading Standards

Our grading is performed according to MAG's published standards. Key points:

• Grades are assigned at our sole discretion based on our professional assessment
• Grades are final and not subject to appeal or re-grading
• Our grading represents our professional opinion and is not a guarantee of value
• We do not guarantee any specific grade outcome

7. Liability

Cards are handled with care while in our possession and returned to you either by in-person collection or, if you choose it, by shipping to the address provided.

• We are not liable for damage that occurred before receipt, or after collection or return delivery

8. Return & Collection

Graded cards can be collected in person at no extra cost. If you prefer to have them returned via shipping, return shipping is charged separately.

9. Counterfeit Cards

If we determine a card is counterfeit or altered, we will not grade it. Counterfeit cards will be returned ungraded. Fees follow Section 4 and our Refund Policy: the grading fee for that card is refunded if the card is identified as counterfeit before grading of that card has started; once grading has started, the grading fee is not refundable. The separate 4% platform fee is non-refundable and is retained by MAG.

10. Limitation of Liability

To the maximum extent permitted by Malaysian law, MAG shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or other intangible losses resulting from your use of our services.

11. Dispute Resolution

Any disputes arising from these terms or our services shall be resolved through negotiation in good faith. If negotiation fails, disputes shall be submitted to the exclusive jurisdiction of the courts of Malaysia. These terms are governed by the laws of Malaysia.

12. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the new terms.

13. Contact Information

For questions about these Terms of Service, please contact us: