Terms of Service

1. Agreement to Terms

By accessing or using the services of MAG Grading Sdn. Bhd. ("MAG Grading", "we", "us", or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services Description

MAG Grading provides professional trading card authentication and grading services. We examine, grade, and encapsulate trading cards submitted by customers according to our published grading standards.

3. Submission Process

• All submissions must follow our packing and shipping guidelines
• Cards must be shipped to our designated address with proper packaging
• You are responsible for shipping costs and insurance for inbound shipments
• We reserve the right to refuse any submission that does not meet our requirements

4. Pricing and Payment

• Current pricing is RM40 per card (excluding 6% SST)
• Service and Sales Tax (SST) will be added to all orders as required by Malaysian law
• Payment is due upon submission creation
• We accept payment methods as displayed on our website
• Prices are subject to change without prior notice

5. Turnaround Time

Our standard turnaround time is 2 business days from the date we receive and log your submission. This does not include shipping time. Turnaround times are estimates and may vary based on submission volume and other factors.

6. Grading Standards

Our grading is performed according to MAG Grading's published standards. Key points:

• Grades are assigned at our sole discretion based on our professional assessment
• Grades are final and not subject to appeal or re-grading
• Our grading represents our professional opinion and is not a guarantee of value
• We do not guarantee any specific grade outcome

7. Insurance and Liability

We provide insurance coverage for cards while in our possession:

• Coverage is up to the declared value (maximum RM5,000 per card under standard service)
• Claims must be submitted within 14 days of receiving your return shipment
• We are not liable for damage that occurred before receipt or after return delivery
• Our total liability shall not exceed the declared value of the affected cards

8. Return Shipping

We will return graded cards via insured shipping to the address provided. Return shipping costs are included in our service fee for domestic (Malaysia) shipments. International return shipping may incur additional charges.

9. Counterfeit Cards

If we determine a card is counterfeit or altered, we will not grade it. Counterfeit cards will be returned ungraded. We reserve the right to confiscate and destroy confirmed counterfeits. No refund will be provided for counterfeit submissions.

10. Limitation of Liability

To the maximum extent permitted by Malaysian law, MAG Grading shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or other intangible losses resulting from your use of our services.

11. Dispute Resolution

Any disputes arising from these terms or our services shall be resolved through negotiation in good faith. If negotiation fails, disputes shall be submitted to the exclusive jurisdiction of the courts of Malaysia. These terms are governed by the laws of Malaysia.

12. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the new terms.

13. Contact Information

For questions about these Terms of Service, please contact us: