Delete your MAG account

How to request deletion

1. Email support@maggrading.com from the email address you sign in with.
2. Use the subject line “Delete my account”.
3. We reply to confirm the request came from you, then delete your account within 30 days and email you when it is done.

If you can no longer use that email address, say so in your message and we will confirm your identity another way.

If we still have cards from one of your submissions, we arrange their return before deleting your account.

What we delete

• Your login: the email sign-in for your account, any connected sign-in such as Google, and all active sessions.
• The push notification tokens the MAG app registered on your devices.
• Any eBay listing alerts you set up.
• Your marketing preferences. We stop sending you promotional email.
• Your name, phone number and delivery address on your customer profile, which we anonymise.

What we keep, and for how long

• Transaction records (submissions, payments and refunds) for at least 7 years, for tax and audit purposes.
• Certificates and grading records for cards we graded. They describe the card, not you, and stay verifiable so the card can still be checked by whoever holds it.

Questions

For anything else about your data, see our Privacy Policy or email support@maggrading.com.